Welcome to the HBB Family
We know that when trying a new brand it can feel like a leap of faith, will it work, will it be a waste of money and is it worth the investment?
If you are unsure about whether to take that leap of faith, read on and, I will hopefully answer all of your queries.
Will our products work for you?
The most important thing to know is whether the products will work for you and your skin.
This is why we have created sample sizes of our entire range so that you and your skin can try before committing the the price of a full size product.
We have also collated tester feeback, product reviews and testimonials from our 'bee-utiful' customers so that you can spend time getting to know our range and how they perform.
Reading experiences from real life people who have similar problems and concerns with their skin and hearing about the relief that they have experienced can help to provide the reassurance and information that you need before taking that leap of faith so please do go ahead and scroll to the bottom of each product page and read through the testimonials and reviews.
Also, did you know that we have a full money back guarantee if you find that your skin does not get on well with your new HBB product.
Are our ingredients natural?
The next most popular concern is whether the ingredients really are natural and whether your skin will react to them?
This business was founded on the principles of simple, natural & effective so you can be assured that every product we make has that as it's basis. We are completely transparent about what goes into our products and each product page lists the ingredients which are in plain English and easy to understand.
If you are unsure of anything or wish to obtain specific advice on a product for your skin type simply email us at firstname.lastname@example.org and one of our team will get back to you with our tailor made recommendations.
Why do we charge what we do?
Then there is the price! Why do we charge what we do and is it worth the investment? Get ready as this is a long, but hopefully very useful answer.
All of your honey goodies are are lovingly hand make in small batches to ensure that when you receive your package they are at their optimum scent and freshness. We are not a factory with machines to do our making in bulk (nor do we want to be) nor are we a home craft business with little or no overheads.
Your products are made from pure natural ingredients which come at a premium, such as our raw Welsh honey and pure UK beexwax cappings (the purest beeswax from the hive), but we choose these ingredients as not only do they help you support our Welsh & UK bees but they deliver on performance for your skin every time.
Sustainable & plastic free
Helping you to 'bee' as green as possible is very important to us so we do not sell or pack in plastic so you can be sure that your HBB containers will never end up bobbing about in the sea causing a hazard to our precious sea life.
Every product is either a zero waste product or contained in card, glass or tin. The way we send your orders also helps you to be plastic free with recycled paper, tape, jiffy bags, boxes and bubblewrap. Point of sale leaflets, cards & paper are recycled and even what we clean with and wear in the lab are reusable or biogegradable including our cloths, hair caps, lab coats, gloves and bin bags so you can be sure that each purchase really helps reduce pollution of our environment.
This all comes at a cost but, is something that we know is very important to you.
'Bee Green' Return & Reuse Scheme
To help you reduce waste and the energy needed for recycling and transportation & manufacturing of new containers we also operate a freepost 'Bee Green Return & Reuse Scheme' for all of your containers.
Again, this does come at a cost, including the free post return, along with the time it takes to prepare and sterilise the returned containers for reuse, but, again, we know this is something that you care about.
Your purchase supports bees with every purchase. We only use local raw honey and other products from the hive where the welfare of our 'bee-utiful' bees has been put first. We personally know every beekeeper who supports HBB, we know how they care for and love their bees and that they always prioritorise the welfare of the bees over anything else.
We also spend time sharing information and education about how to help our bees so that many more can join the movement to #sharethebeelove and #saveourbees!
Loving nature and animals is something that runs through your core and we share that passion. We love and care for all of nature including our beautiful bees and try to work in harmony with it in every action we take.
Animal cruelty is probably the thing that angers you the most. We care deeply about all animals and would never entertain any kind of cruelty, mistreatment or testing on them. In fact, we are proud to say that some of our most loyal customers are vegans who have taken the decision to buy based on how we love and care for our bees.
Trust a small & independent Welsh brand
We know that supporting small, UK based businesses is important to you and we can confirm that we definitely fit that bill!. We are a small, warm, friendly team based in the rolling hills of Monmouthshire in South East Wales. We love our customers like members of our own family and know how important it is to feel supported, included and listened to.
To become involved in our family and keep up to date with what we have been getting up to with new products launches, health & wellbeing tips, honey recipes, garden advice, news from the bees and much, much more 'bee' sure to sign up for our weekly emails.
We hope that this has helped to explain any doubts you may have but if you have any further queries, please do not hesitate to get in touch.
Also, if you have any suggestions as to how we can improve, please do not hesitate to get in touch as we are only here because of you and, any way we can improve what we do for you is what we want to know about.
Much love & big Welsh cwtches,
Cath, the bees & the HBB team