FAQs

Honey Bee Beautiful – FAQ

🐝 Orders & Delivery

When will my order arrive?
We usually dispatch within 48 hours (weekdays). Max 5 working days during busy times. Orders over £55 incur free postage and are tracked. We use Royal Mail as our carrier.

Can I change my order?
Yes, as long as it hasn’t been posted yet.

How can I track my order? Once your order is dispatched you will receive an email notification. If you would like the Royal Mail tracking information just email us at info@honeybeebeautiful.co.uk and we will be happy to update you.

Can I collect my order?
Yes, by prior arrangement on Mondays, Wednesdays, or Fridays from our cabin in Llangybi. We are difficult to find using Satnav so please do contact us before visiting for directions.

Do you ship internationally?
Currently, we only ship to mainland UK and the Channel Islands.

🐝 Returns & Refunds

Can I get a refund?
Yes! We offer:

14-day statutory right to cancel (unused products).
30-day Money-Back Guarantee (light use allowed).

Please return items to: Honey Bee Beautiful, Trestevan, Llangybi, Usk NP15 1NN. Refunds are processed within 14 days of receiving your return.

🐝 Skincare

Sensitive, eczema-prone or challenging skin:
Try Nurse Bee Universal Balm or the Sensitive Bee range (fragrance-free).

Dry or rosacea-prone skin:
Use the Bumble Bee range for hydration and skin support.

Oily or acne-prone skin:
Try the Busy Bee range, with hydration, gentle exfoliation and breakout support products.

Sun protection:
Always use a broad-spectrum natural sunscreen. Our Busy Bee Face Oil provides some natural UVB protection but does not replace sunscreen.

Puffiness, dark circles or sensitive eyes:
Queen Bee Under Eye Serum is gentle, depuffing, brightening and soothing.

🐝 Hair Care

Shampoo recommendations:

Normal to dry: Queen Bee Bar
Normal to oily or dandruff-prone: Glossy Bee Bar
Sensitive scalp: Sensitive Bee bars

🍯 Honey & Bees

What is raw honey?
Unpasteurised, unheated and unfiltered honey straight from the hive. It retains all its natural enzymes, antioxidants, pollen and nutrients.

Raw honey:
Crystallisation is natural - it's a sign your honey is raw and unadulterated. Gently warm to return to a runnier liquid if desired. Raw honey does not expire.

Honey for hayfever:
Taking local honey may help your body adjust to pollen gradually.

Is local honey as good as Manuka?
Yes, raw Welsh honey has been found to have similar antibacterial and antioxidative properties and it supports local beekeeping.

Why are bees in trouble?
Bees face challenges from seasonal changes, disease and pesticides. Supporting local beekeepers helps protect them and promote ethical beekeeping.

Why are honey and beeswax good for all skin types?
They attract and lock in moisture, soothe and repair skin, add nutrients and vitamins and support the skin's natural microbiome and barrier.

🐝Customer Support

Questions about skincare, allergies or honey? Contact us anytime at info@honeybeebeautiful.co.uk.
Would you like personalised product recommendations, skincare routine or gift ideas? We’re happy to help!