Frequently asked questions about orders & delivery

Where is my order?

Speedy delivery is important to us and we will aim to dispatch your order within 24 hours. On occasion this is not possible, however, we will get your order dispatched within a maximum of 3 working days. For UK deliveries, we use Royal Mail either 1st class or 2nd class. Orders over £50 are sent by 2nd Class mail. These orders are tracked on Royal Mail’s system. If your order is over 2kg it will be sent by courier, usually DHL. If you haven't received your order within 7 days please contact us with your order number. When your order has been sent you will recieve an email confirming that your order has been fulfilled along with the tracking number.

Can I change my order?

Yes, if we receive your changes before your order is sent out we are more than happy to make an changes or adjustments to your order.

Can I collect my order?

Yes, if you are local and would prefer to collect you can visit our cabin and collect from the door but products must be paid for online before hand and a mask must be worn on collection. We can arrange to email your order to you, minus the postage, beforehand.

Where else are our products available?

We are an online e-commerce brand so our main outlet is through our website. However, if you are local, we also stock Little Green Refills in Abergavenny and Bees for Development in Monmouth.

Can we send your order to Ireland, EU or America?

We are currently DO NOT ship to Ireland, Northern Ireland, EU or the USA.

Can I request a personalised skincare plan, product or gift recommendation?

Yes you can. We pride ourselves on our individual service and would be more than happy to provide an individual skincare plan or recommend specific products for your skincare or gifting needs.

Can I get a refund?

If you are not happy with your products we offer a full refund for your purchase. Simply return your products with the enclosed return label with your name, address, email and order number within 14 days of purchase and a full refund will be issued.

Frequently asked questions about skincare and our products

What if I have sensitive skin, eczema, psoriasis or problem skin?

The HBB range is particularly suited to all of these skin conditions as the products are made from simple, natural ingredients ingredients including honey for it’s extraordinary soothing and anti-bacterial and anti-inflammatroy properties. The particular product that I would recommend dry, sore, itchy or skin prone to eczema is our award winning ‘Nurse Bee Universal Balm’. This is loaded with beeswax, honey and calendula oil along with the lavender and mandarin oils. The most effective application of the product is to rub a little between your hands then apply over affected area at night as the beeswax will sit on the skin creating a natural, breathable barrier preventing moisture loss whilst the active ingredients will soothe and moisturise the skin - the longer the product can stay on the skin the more effective the result.  For sensitive skin I would recommend our 'Sensitive Bee' skincare range which is free of fragrance or essential oils, made with simple natural ingredients including raw honey and pure beeswax for a gentle yet effective regime for delicate skin types.  For dry, hard, deep cracked skin I would recommend our 'Garden Bee Universal Balm' loaded with beeswax, raw honey, propolis and deeply moisture rich argan oil the fresh scent of lemongrass, eucalyptus & tea tree is perfect for legs and feet or thick dry skin anywhere on the body.

I have dry, cracked legs and feet do you have a product to help?

Yes I would strongly recommend our Garden Bee Universal Balm. This product is loaded with beeswax and honey along with the intense moisture richness of argan oil. It has a refreshing blend of lemongrass, lucalyptus and teetree so great for dealing with the driest, hardest, roughest of skin. Again use a little over the affected areas overnight and after a week of use your skin should have returned to it's pre-cracked state. Also very effective for ‘working person's’ dry hands.

I have dry or rosacea prone skin on my face , what products would work for me?

For dry, mature or rosacea prone skin I would recommend our 'Bumble Bee' skincare range.  The hydrating properties of our Bumble Bee face care range which contains our rose geranium & myrrh Bumble Bee Face Cream is our best selling facecream.  It is a soft, silky cream full of honey and beeswax which will hydrate and protect the face. It can be used as a very effective day cream. This cream was actually designed for a mid-wife in Cardiff who have very sensitive skin and wanted a chemical free face cream. She was my tester and this is the formulation we settled on which has led to it be my best selling and repeat ordered item. Over-night I would recommend the Bumble Bee Face Oil. Completely wash and cleanse the face and apply a small pump of the oil gently dabbed into the face. This oil is loaded with moisture rich base oils such as avocado and rosehip and will provide an intense moisture boost over night for super soft skin come morning and is ideal for assisting cell regeneration and calming imflammatory conditions of the face, particularly good for skins prone to rosacea.  This range marries well with our Baby Bee Honey Soap which is ideal for your gentle morning facewash.

What about sun protection?

You should always finish your morning face care routine with a broad spectrum natural sun screen which will immediately delay futher ageing to your skin. Our Busy Bee Face Oil contains Raspberry Seed Oil which may provide some protection against the UVB rays which cause burning. I always use this on my face during the summer.

What products should I use for oily skin and skin prone to breaks outs or acne?

I would recommend trying our 'Busy Bee' face care range.   It is extremely important to get in to a daily face care regime to keep the surface of the skin clean without drying.  This range includes our face oil which is particularly good for open pores that easily become confested or blocked.  Even though they sound counter intuitive, face oils contain no barrier so will soak straight into your dermal layers  without causing pore blockage. They are light and do not leave a tacky feel to the skin. I would also recommend using a weekly facial exfoliator such as our very popular 'Queen Bee Face Scrub'. This takes off the top layer of dirty dead skin cells, moisturises the skin and leaves it super soft, bright and glowing. You could also try a once weekly 'Queen Bee Face Mask' to help draw ut deeper impurities and really help to detoxify the skin. Also have a look at our 'Honey Bee Teatree & Rosemary Honey Soap' for morning face washing and our 'Rescue Bee Roll On Remedy' for any outbreaks. If you have a break out of acne, try applying a layer of raw honey to your face for 20 minutes 2/3 times a week as a natural soothing anti-inflammatory and anti-bacterial face mask.

What shampoo would you recommend for my hair?

We have two styles of shampoos. The first is our original 'soap' style shampoo bars and the second is our new 'non-soap'pH friendly shampoo bars.

The original soap shampoos require a little more technique to avoid residue and can be more difficult to later in areas of hard water. The bars have a pH of 9 whereas the pH of our hair an scalp is 4.5 - 5 which means that the cuticles will raise during washing which can leave your hair feeling a little squeaky during rinsing. This reverts on drying but if you want your hair to feel glossy during rinsing you can use a diluted vinegar or lemon juice which has a low pH and will lay your cuticles flat.

We have:

Flowery Bee with rose geranium & grapefruit for normal to dry hair


Shiny Bee with rosemary, lavender, pappermint & teatree, for oily, dandruff prone and itchy scalps


Sensitive Bee which is fragrance free without any essential oils


Our pH friendly shampoo bars are not soap based and contain organic vinegars and other hair friendly ingredinets for a gentle and easy washing process as they are easy to lather and rinse leaving no residue.

We have:

Queen Bee with rose, orange & patchouli for normal to dry hair (our most popular)


Glossy Bee with lavender, rosemary & teatree for oily dandruff prone and itchy scalps


Gentle Bee which is also a conditioner and has lavender & chamomille and is gentle for sensitive skins


We do sample sizes of all of the shampoos so you can try them all out before deciding which one suits yours hair and scalp best.

Do you have a product for puffiness, dark circles or sensitive dry skin around my eyes?

Our 'Queen Bee Under Eye Serum' is made up of a blend of natural oils which have natural anti-inflammatory properties but also loaded with argan oil. The product contains no essential oils so is extremely gentle and ideal for dealing with a multitude of eyes problems including dry skin, puffiness, dark circles and fine lines. The cooling rollerball it uses for application also de-puffs naturally.

Frequently asked questions about honey & bees

What is raw honey?

Raw honey is honey straight from the hive which means that it has not pasteurised or micro filtered. Normal supermarket honey is like orange juice in that it is a blend from across European which is highly processed to improve the shelf life. Honey which is heated and micro processed takes out the valuable pollen, vitamins, enzymes and unique single apiary flavours.

What is the difference between runny and set honey?

All honey comes out of the hive runny but will form into crystals over time. This is completely natural and is still safe to eat and HAS NOT gone off. If you want to return crystalised honey to runny honey simply heat it (taking the lid off first) on a very low setting in the microwave or over a saucepan of water.

Why are honeys different colours?

This depends on what nectar the bees have brought into the hive. Generally Spring honey is darker and stronger tasting being full of tree pollens, dandelions etc.. compared with Summer honey which is much lighter and more floral being full of meadow flowers, clover and bramble.

Can honey help with hayfever?

Raw spring honey produced within 3 miles of where you live is the most effective for this. If you regularly eat your local spring honey which contains the pollens that you are allergic to the theory is that your body gets used to the pollens gradually to prevent a sudden reaction.

Isn't Manuka Honey best?

Manuka honey is made from nectar from the Manuka plant which grows in New Zealand. The Manuka nectar has very high antiseptic properties, however, Cardiff University did a study the year before last of honey across Wales and found honey in North Wales with exactly the same properties. This goes to show that local, raw honey is just as good and by buying local you are supporting the sustainability of bees and beekeeping in Wales and the UK.

Why are the bees in trouble?

Bees are in trouble for a number of factors. The seasonal changes mean that there is not a sustained summer season for blossoms and nectar to allow the bees to effectively gather enough food stores for winter which can lead to starving. The prevalence of diseases means that colonies can be wiped out. However, the most pressing of issues currently is the high use of pesticides and Europe is currently engaged in research on this issue as we speak. Think before you use chemicals outside and the effect that this can have on wildlife.

Why are honey and beeswax so good for the skin?

Honey and beeswax are what’s known as Humectants which mean that attract moisture and lock it in so this is perfect for skin hydration. Beeswax acts as a natural, breathable barrier to prevent moisture loss and to protect from harsh weather, heating and environmental pollutants.

What is the special healing power of honey?

Honey is highly anti-bacterial so is extremely healing – great for sensitive, dry and damaged skin. Also great for wounds, stings, bites, infections and sore throats. The best treatment for a sore throat is to eat a pure teaspoon just before bed to totally coat the throat and let it works its magic overnight. You can even use raw honey as a face mask – apply a layer to the face, leave for 20 minutes and wash off for soothed, healed and cleansed skin.

If you have any questions that are not found on this page please email us at: info@honeybeebeautiful.co.uk for further advice.

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